Frequently Asked Questions
Everything you need to know about your electronics purchase at CellularShack.ca
What is the condition of the devices sold on CellularShack.ca?
We specialize in both brand new and certified pre-owned devices. Each pre-owned unit undergoes a rigorous 50-point functional inspection to ensure it meets our high standards for performance and reliability.
How long does shipping take within Canada?
Standard shipping typically takes 3-5 business days depending on your province. We also offer express shipping options at checkout for those who need their devices sooner.
Do your phones come with a warranty?
Yes, all our devices come with a comprehensive 90-day warranty that covers hardware defects and technical issues. Extended warranty plans are also available for purchase.
What is your return policy?
We offer a 15-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the device in its original condition for a full refund or exchange.
Are the mobile devices unlocked?
Absolutely. All smartphones sold at CellularShack.ca are factory unlocked and compatible with all major Canadian and international carriers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through our partner providers.